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Frequently Asked Questions

Please send us an email if you cannot find an answer to your question.

01

What is therapy?

​Therapy is a safe and effective treatment for a variety of emotional difficulties and mental health concerns. It offers the opportunity to discuss/talk about issues that are important to you, while having a trained objective person (therapist) there to help work through the current distressing issues while also helping to eliminate similar future situations. Therapy can be about one specific problem, or it can be about multiple. Therapy is a collaborative approach, it requires an active role from both the client and the therapist for change to occur.

02

What does a first session look like?

The initial session will discuss the client's history and assess for treatment approaches. During the first session, the client will have the opportunity to see how therapy will work, review our privacy and confidentiality policies, and determine whether or not they are comfortable with the therapist. 

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NOTE: It is vital to have a positive working relationship with your therapist. 

03

Will therapy fees be covered by insurance?

Therapeutic services are generally covered or partially covered by most third party health insurance plans. Following each session, you will receive an official receipt to submit to your insurance company for reimbursement. The receipts will indicate that you received therapy provided by a Registered Psychotherapist. If you have extended health care benefits, it is recommended that you check with your insurance company to ensure these services will be covered, prior to your first session.​

04

Length & frequency of therapy sessions

Therapy sessions are 50 minutes in length. Clients typically meet on a weekly, bi-weekly, or monthly basis depending on the client’s needs. Length of time while in therapy will depend on the individual client’s circumstances. The therapist and client will determine this together.

05

How will I know if we're a fit?

All of our therapists offer a free, 15 minute consultation to see if it feels like a good fit.  But in the end, the only way to know for sure is to come in for a session. Most people have a good sense of whether we are the right professional to help within the first two sessions. Additionally, we have tried to provide you with information on this website and our profiles to gain a sense of who we are and how we work.

06

What methods of payment are accepted?

Payments for therapy services can be made via debit or credit card.​

We also accept cash and e-transfer.

07

What is the cost of a session?

Our standard fee for a 50-minute therapy session is $175. A limited number of sliding-scale options may be available. If cost is a concern, we encourage you to discuss this directly with your therapist or mention it when you request services to explore possible options.

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